Privacy Policy

Privacy, Confidentiality and Your Information

Your privacy is important to us.

We only collect information that helps us support you safely and respectfully.

We will:

• Ask for your consent before sharing information
• Store your information securely
• Make sure only authorised staff access your details
• Explain what information we hold about you
• Let you view your information if you ask
• Keep your information only for as long as required
• Investigate and resolve any privacy concerns quickly

Mana Tautoko follows all privacy laws and NDIS Quality and Safeguards Commission requirements.

Safety and Wellbeing

You have the right to feel safe.

Mana Tautoko has strong processes in place to protect you from harm.

We make sure you are:

• Free from violence or abuse
• Free from neglect or exploitation
• Safe from discrimination
• Supported by trained, qualified and caring staff
• Able to speak up and ask for help

If something goes wrong or does not feel right, we will:

• Listen to your concerns
• Respond immediately
• Take all safety steps needed
• Learn from the incident
• Keep you informed

Your safety comes first always.

Medication and Health Support

Medication assistance follows clear procedures to keep you safe.

• Check instructions carefully
• Record all medication support
• Support your health plan
• Handle medication safely

Participant Money and Financial Safety

We follow strict safety procedures when supporting you with money.

We do not handle cash at head office.

We keep clear records and always act with integrity.

Feedback and Complaints

Your feedback helps us improve. You can give feedback:

• In person
• By phone
• By email
• Through a form
• Through an advocate

We respond to complaints respectfully and promptly.

External bodies like the NDIS Commission are available if needed.

Person Centred Plans

Your plan is created with you and anyone you choose to involve.

It is reviewed every six months or sooner if needed.

Service Agreements

Your Service Agreement explains:

• What supports you receive
• When and how often
• Costs
• Roles and expectations
• How to make changes
• Cancellation rules
• How to end the agreement

Cancellation Policy

NDIS rules apply to short notice cancellations.

• Support work – less than seven days
• Some services – less than two business days

If we cancel, you are not charged.

We understand life happens, so please tell us as soon as possible. We pride ourselves in putting people first, feel free to call us to discuss. EVERYONE’S SITUATION IS DIFFERENT.

Communication

We stay in touch through:

• Phone
• Text
• Email
• Meetings

You can reach us anytime your needs change.

Exiting Mana Tautoko Services

If you choose to exit, we will support you through a safe and respectful transition. We:

• Outline the steps clearly
• Help transfer information
• Update records
• Respect your decisions

Contacting Us

Business/trading name: Mana Tautoko Pty Ltd

ABN: 16 682 228 413

ACN: 682 228 413

Head office: Taihu Rd, Wyndham Vale 3024

Phone: 0420 524 409

Email: support@manatautoko.com.au